Sibelius problem

[macetheace]

Hey Kevin. I have a problem with the export function in my Sibelius 7 program that has rendered my program corrupted. My computer has some problems running the scroll feature reliably, there are skips, lags and bumps along the way that occur during playback. I have accepted this because I was able to make a recording of the file using the "export audio" feature. It created an audio program: quickly, (without running the playback) smoothly and efficiently, my recordings were great. Until yesterday. Yesterday I found that when I tried to use the export audio feature it did not create the audio file seamlessly in the background. Instead, it played the composition as it recorded it. This recording has the bumps and flaws that sound off when my playback runs.

I do not feel it is fair that I pay for support, since the update of the program is apparently what caused the problem in the first place. The program ran one way, then started running in another fashion. I did nothing to change it.I have had unresolved problems with the program already, I don't feel it is fair for me to pay for support under these conditions....any help you could provide would be appreciated. I don't know if they are running an experiment, or that the changes to the program will remain. Right now, I am feeling I got screwed over by an update that I did not want.

[macetheace]

Oh, now it won't even export audio whatsoever. I can only hope the problem is fixed somehow.

[Kevin]

What update are you talking about Mason?

[Deleted]

Can you revert to the version prior to the update? via backup, or system restore? Or uninstall the update?

Richard

[Deleted]

When Export Video was added to Sibelius (it initially appeared in Sibelius 7 First, then in Sibelius 7.5) Export Audio was partially broken - it worked, but only in real-time. So, if your computer hardware was not up to playing the score without glitches - tough luck!

This was rectified in Sibelius 7.5.1, a free update for owners of 7.5.

If you're on a PC, using onboard audio, do you know about ASIO4ALL? This free driver can get a lot more performance out of an onboard sound chip - it's a boon for people using Sibelius on a laptop, or a desktop without a proper sound card.

You should join the official Tech Support Forum at
www.sibelius.com/cgi-bin/helpcenter/chat/chat.pl?groupid=3
This issue has been exhaustively discussed there.  Despite its name, this group is not particularly concerned with or expert in the Sibelius program.

[Joseph]

Oct 21, 2014 13:11:22 GMT @wombat69 said:

Despite its name, this group is not particularly concerned with or expert in the Sibelius program.

ouch!

[Kevin]

Welcome Wombat!

That may be the case but if you check the banner you will see that SOS is a place for composers and musicians to meet, exchange ideas etc.Occausionaly someone asks a tech question and someone will endeavour to help. Some of our members are well informed about Sibelius and help to solve a particular problem.

As sibelius users we are all aware of the help forum but thank you for the link!

[Deleted]

My intention was not to disparage the group, which doubtless has its specialities. But the response to this question does rather prove my point! Perhaps the members who are up-to-date on Sibelius issues were on holiday :-)